NetCable
NetCable stands out as a local telecommunications leader in North Macedonia, offering vital services like TV, internet, and fixed lines. Their commitment to customer convenience drives their continuous digital enhancements.
Challenge
Netkabel's existing website lacked a crucial feature: online bill payment. Prior attempts with other agencies to integrate a payment system into their custom platform had been unsuccessful, leaving a significant gap in customer service.
Solution
We tackled the complex challenge of integrating a seamless online payment system within Netkabel's website. We successfully bridged WordPress WooCommerce with their unique internal system, ensuring a secure and efficient payment process. Meaning whenever someone paid their online bill - this would be reflected in a matter of minutes on the internal system of Netkabel - completely removing the ambiguity when people complain they have paid the bill - but the service provider hasn’t received the payment yet.
Results
Our solution transformed Netkabel's customer experience, enabling over 3000 users to pay their bills online monthly with ease. This integration has not only enhanced convenience but also reinforced Netkabel's reputation for reliability.
Conclusion
This project exemplifies our commitment to solving intricate technical challenges and enhancing customer experience. We are proud to have provided a solution that aligns with Netkabel's high service standards.
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